IOLS Tech Support - Internet Access
  Troubleshooting Your Dialup Connection

Listed below (In order of commonality) are the main reasons your IOLS Internet Connection will not work.

Note: If you are having trouble staying connected, please click here.

	REASON #1: Your account has expired because we did not receive your payment.  If we do not receive your payment before the beginning of your next term of service (Monthly, Quarterly or Annually) your account will be suspended and any email sent to you will be lost.   Although we do make an attempt to contact you via your IOLS email account, if your credit card was declined or if your check is due soon please contact us before the end of your account term.   -> Solution: Please Call Us As Soon As Possible.                   (Our phone number is 815-439-4657)                   And provide us with new payment information.
	REASON #2: You could be using the wrong username and or password. Make sure you are using yourusername@access in the account name field. This is the only place this is used.  Also, be sure to use only lowercase letters.  If you do not do this you will not connect.   -> Solution: Follow These Step by Step Instructions Open Internet Explorer. If you are asked if you want to connect to the Internet select "Work offline" Click on "Tools" Click on "Internet Options..." Click on the "Connections" tab Look for the section called "Dialup and Virtual Private Network Settings" or "Dialup Network Settings" and click on the listing for your account (It will usually be listed as "IOLS") Click on the "Settings..." button located to the right The settings window will open Make sure there are no check marks on this page.  If there are click on them to remove In the "Dialup settings" section - Make sure you are using yourusername@access  - Delete and reenter your password - Leave the "Domain" field blank Click "OK" to save your settings & close this window Make sure that "Always dial my default connection" is selected in the Internet Options window (The current window now open) Make sure that the "Current Default" for the connection you are using is IOLS (Or whatever you are calling your IOLS dialup connection settings) If not, click on your connection to highlight it and then click on the "Set Default" button Click "OK" (Again) to save your settings & close this window Close Internet Explorer Shut down your computer and turn the power off for 60 seconds. Click on "Start", "Shut Down" & "Turn off computer" or "Shut down" After your hard drive has stopped spinning (Approximately 60 seconds) Turn the power back on Open Internet Explorer Connect to the Internet
	REASON #3: Your dialup networking settings may be incorrect.  Although this is less common with current Windows Operating Systems (Windows ME and above) Windows 98 & 95 may require additional manual settings since the default settings may be for Local Area Networks (LAN's) and not Dialup Services. Making these changes is a simple process and we have very easy to follow instructions available in our New Account Setup section of IOLS Tech Support.   -> Solution: Please click here to review your settings.
	REASON #4: There may be something (Another program, etc) that is preventing you from connecting to the Internet.  A firewall, network monitoring program or another program running on your computer or network that is not configured properly will prevent the necessary communication between your computer and our network.   -> Solution: Contact your firewall or software vendor for                    assistance in resolving this issue.
	REASON #5: There may be a problem with your computer or modem.  First, computers and their components are not perfect and they all have finite lives. They will break and at times seem to have a mind of their own.  You paid a lot of money for your computer to someone (Not us) and they have the expertise to repair it.   -> Solution: Contact the manufacturer of your computer and                   have them perform diagnostics on your computer                   to verify what is not working properly.  Many times                   they can easily walk you through the repair or                   dispatch a technician to perform the repair for you.
	REASON #6: There may be a network outage or maintenance in your area.  First, the Internet is not perfect nor are machines (This includes computers and networks).  With that said... Although we make ever attempt to ensure that our network operates efficiently and without failure there are rare times when a network issue will prevent you from connecting.  Typically we know about it before you call us and will be the first one to tell you that there is an issue.  Network issues that occur on our end are a top priority and are handled quickly.  Network issues beyond our control include fiber cuts, telephone company problems and acts of God (We admit to these also).   -> Solution: Please be patient.                   Services will be restored as quickly as possible.
	If none of the above apply... Please call us at 815-439-4657.  Please note that we only an Internet Service Provider.  Although we may be able to help you identify where a problem is, please remember that we are not a computer repair shop.  As such, it is only fair that we not be expected to troubleshoot our repair your computer.   -> Solution: Contact the manufacturer of your computer                   Use our Online Form to contact us.

We look forward
to serving you!