IOLS Tech Support
  Internet Access Technical Support

@#$^! (Darn it). I'm getting Disconnected from the Internet!

This is one of the most frustrating occurrences you can experience when using the Internet.  In many cases, the solution is simple and only requires a minor change.  In other cases, it is not controllable by us or you.  Please read on for assistance...

	REASON #1: Your email is hanging up after sending and receiving email.  There is a setting in your email client software (Outlook or Outlook Express) that allows you to automatically disconnect after sending and receiving messages.  This is useful when you only have one phone line and only use your Internet connection for email.   -> Solution: You will need to change a setting in you email client. When using Microsoft Outlook Please do the following... Click on "Tools" Click on "Options" Click on the tab labeled "Mail Delivery" In the "Dial-up" section, uncheck "Hang up when finished sending, receiving, or updating" Click "OK" to save your changes Close Outlook and go through the shut down process for your computer to turn the power off Wait 60 seconds Start up your computer and connect to the Internet, open Microsoft Outlook and everything should work just fine now.   When Using Microsoft Outlook Express Please do the following... Click on "Tools" Click on "Options" Click on the "Connection" tab Uncheck "Hang up after sending and receiving" Click "OK" to save your changes Close Outlook Express and go through the shut down process for your computer to turn the power off Wait 60 seconds Start up your computer and connect to the Internet, open Microsoft Outlook Express and everything should work just fine now.
	REASON #2: You have call waiting on your telephone and it is not disabled. Call waiting sends a tone through your telephone when you are using it to notify you that there is another call coming in.  Your computer doesn't like this tone and will disconnect from the Internet when it hears it.   -> Solution: Disable call waiting Open your dialup networking properties for your connection and add "*70," (No quotes: asterisk 70 comma) before the dialup access number listed. Please check with your phone company if the code is different. Here's how... Open Internet Explorer Click on "Tools" Click on "Internet Options" Click on the tab labeled "Connections" Click on your dialup setting (Usually listed as "IOLS") in the section labeled "Dialup and Virtual Private Network Settings" Click on the "Settings" button to the right The "IOLS Settings" window will open Click on the "Properties" button next to "Your username" at the bottom. Another window will open that shows your current dialup access number Enter the following in front of access number *70,  Click "OK" to close the window and save the settings Click "OK" to close the window and save the settings Click "OK" to close the window and save the settings Close Internet Explorer and restart your computer.
	REASON #3: You have intermittent line noise on your telephone line.  Line noise is the toughest thing to diagnose and also the toughest thing for your telephone company (If it is on there side) to admit to (This is based on personal experience).   -> Solution: Here's a few things to check before calling your phone company Make sure there are no answering machines or cordless phones connected to the same phone lines Make sure there are no florescent lights or electromagnetic fields (Refrigerators, air conditioners, etc.) Make sure that all your telephone line connections in your home are clean and tight and that no wires are split. If all of the above check out...  Your next step is to call your local telephone company.  They will be able to do a line test and / or send a technician out to address the problem.
	If none of the above apply... Please call us at 815-439-4657.  Please note that we only an Internet Service Provider.  Although we may be able to help you identify where a problem is, please remember that we are not a computer repair shop.  As such, it is only fair that we not be expected to troubleshoot our repair your computer.   -> Solution: Contact the manufacturer of your computer                   Use our Online Form to contact us.

 

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