Setting up your connection
is quite easy and requires NO ADDITIONAL SOFTWARE. Simply use
the Internet Connection Wizard that comes with your operating system.
The following will help you:
- When prompted for your logon username enter
yourusername@access
- When prompted for the dialup access number enter the appropriate
access number for your location
- Complete the wizard using all default values.
For more detailed info on setting up your connection please click
here.
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Setting up your email is
as easy as adding a new email address to your email client (Outlook
Express, Outlook, Netscape, Eudora, etc.). Make sure you use
mail.iols.com for the mail servers and that you use only your IOLS
username (yourusername) for the account name.
For more help on setting up your email client please
click here.
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Everyone has an email
client on their PC or Mac. It's usually one of these programs:
Outlook Express, Outlook and /or Netscape Mail. Which one you
use is entirely up to you.
Email is easy to figure out. One thing to remember is that in
order for you to send and receive email you must be connected to the
Internet. You can download your email and then disconnect from
the Internet to read it (Unless you are using WebMail).
When you want to send a message you must first "Compose" a
new message. Click on the button on your email
client that says "Compose" or New".
Once it's composed all you have to do is send it. Click on the
button called "Send".
To get messages you need to connect to the Internet first and then
click on "Send/Rcv" button. New message are delivered
to your "Inbox" by default.
More help on using all the features with your email is available by
clicking on the "Help" menu item in your email client and
selecting the appropriate topic.
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Using the new iols.com mail server for
your email services is easy and you can use it with any connection to
the Internet.
Not only do you have a custom start
page at http://www.iols.com/~yourusername/
but you also have web based email at the address
yourusername@iols.com.
Our new web based email services are
available by going to http://www.iols.com/webmail.htm
and logging in with your IOLS username and password.
WebMail from IOLS includes the following features:
- Send and receive email from any connection to the Internet
- Set up filtering to prevent unwanted email from being delivered to
you
- Auto-forwarding to any other address
- Auto-responder to all incoming messages
- Check your other email accounts from one screen
- Customize the look and feel of the screen
- and many other features
Of course you can always use your own
email client to send and receive email but to take advantage of the
additional features you'll need to use the new WebMail System at http://www.iols.com/webmail.htm
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Why
do I get "550 Relaying denied" when I try to send email?
The reasons you are getting the
"550 Relaying denied" error is because you are trying to
send email through your IOLS email account when you are connected to
the Internet via another provider or you are connected to IOLS and
using another providers email account.
This is called relaying and we do not allow it since that is something
Spammers do to cover their tracks.
The solution to your trouble is to connect to the Internet using your
IOLS dialup account before you send mail using your IOLS email
account. When you are connected to IOLS and send a message to a valid
email address anywhere using your IOLS email account it will be
delivered.
Another solution when using the iols.com mail server and our IOLS
email account is to simply check for new messages before attempting to
send any messages. (Note: If you have messages in your
"Outbox" you will need to delete them before clicking on
send/rcv)
To use the new server all you have to do is make sure the outgoing
mail server in your email client to mail.iols.com
Please follow these instructions:
- Open Outlook / Outlook Express
- Click on Tools
- Click on Accounts
- Click on the Mail Tab
- Double click on your IOLS email account listing
- Click on the Servers Tab
- Change the entry in the outgoing mail server field from
mail.iols.net to mail.iols.com
- Click OK to save the settings click OK/Close to close the Accounts
window
- Close Outlook / Outlook Express
That's all that's needed and you should not have any trouble at all.
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Can
I use AOL, Yahoo, MSN or any other Instant Messenger?
Yes, you can use any of them as long as you have an
active Internet connection.
You will need to download the appropriate software for them though.
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Where's
the best place to get information on my modem
With all the new changes
in technology it's not surprising that most modems, even new ones,
need to be upgraded. You're best source for modem upgrades is
from the manufacturer of your modem. If you don't know who
manufactured your modem then go to the manufacturer of your PC web
site.
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Why
can't I connect at 56k?
You will almost never
connect at 56k(And we say "Almost" because there's a
.000000001% chance that you could...). There's many reasons for
this:
-
The primary reason for
this is that you are limited by your own phone lines and the phone
lines and switches that your local telephone company uses.
Usually the best that you can do, if everything is close to
perfect, is 52k - 53k. Average speeds with most systems will
range from 44k - 52k. Other reasons are...
-
You need the latest
modem drivers, firmware updates and patches from your modem
manufacturer.
-
You are running on an
original version of Windows 95 and have not upgraded to at least
Microsoft Dialup Networking 1.2
-
You have noise on your
telephone line.
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I
have a hard time staying connected or I can go anywhere!
Here's some other things
to consider...
First, make sure that you have the latest firmware upgrade for the
modem from the manufacturer or PC manufacturer (Check their web
sites). Install as needed.
Second, make sure you have the latest Dialup Networking patch from
Microsoft. The upgrades for this are easily installed when you upgrade
to the latest version of Internet Explorer
Also, please do the following (Assuming that your account is active
with IOLS):
1. Check your Network Protocols to make sure you don't have any
components in there that you don't need. Assuming you're on a Win95/98
platform, open your "My Computer" icon and get into your
Control Panels. In the Network control panel, you'll see at list
of network components. The only ones you need for your IOLS
connection are Dial-Up Adapter and TCP/IP. Any additional
protocols (even those you might need for an internal network) can
cause a conflict that might result in disconnects.
2. For more information on tweaking modems to get them to
cooperate with the new standard, look at "The
IOLS v.90 Tech Center", http://www.56k.com/
or http://www.v90.com/.
3. Outlandish as it may sound, it is worth doing the following
just to rule it out as a potential source of problems: have your phone
lines tested for noise by your local telephone company. If they
suffer from excessive noise, which might impair data flow if not voice
flow, that can explain the disconnects as well, or be a contributing
factor. Click here for the procedure
on testing you own telephone lines.
4. Visit the following site:
http://www.spy.net/~dustin/modem/
If you are connecting via a Win95/98 platform, or are using Config PPP
on a Mac to connect, you can apply an init (initialization) string to
the properties of your connection file and it will help stabilize the
connection. You can obtain the string from the above site
(follow the steps when you get there) and then you can plug it in to
your properties using the following guidelines:
Config PPP on a Mac: Beneath the field where the phone number is
recorded is a place for the init string.
Win95/98: Open My Computer
Open Dial-Up Networking
Right-click on your iols file, choose properties
Click the "configure" button
Go to the "connection" tab
Click "advanced"
In the field entitled "extra settings" enter the init string
you got at the above site.
Click OK on any screens still open, try to connect
Note: We have found that in many cases using the string
"AT&F" (No quotes) works very well with most modems.
5. Try adding 2 - 4 commas after the dialup number.
6. If none of the above do the trick, your next step, if you
have not already done it, is to call the Modem or PC Manufacturer help
desk. Because, at this point you have ruled out everything that
could be wrong with your dialup settings.
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The
computer you dialed is not answering...
-
Always retry your
connection when you first get this error. In most cases your modem
simply does not connect right the first time.
-
There might be busy
signals - To find out, manually dial the local number to see if you
hear a busy signal or related. If not, retry your call.
-
There may be a problem
with connection integrity. If our server cannot define your modem,
it will disconnect you. This may be caused by your line integrity,
or common V.90 issues. If so, a temporary solution that we find
useful is to use two commas at the end of the local number.
This will connect you at a lower speed, but at the same time, gain
the integrity needed to stay online.
-
Please
review the other FAQ's on this page for more information.
-
In rare cases, we found
that it might be handy to re-install your TCP/IP protocol if you are
using Windows. Browse our tech support pages to see how this is
done.
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My
email doesn't work! My email
doesn't work!
When you start your
account IOLS your email account is automatically setup as yourusername@iols.com
If it is not working it is probably because you either have not set it
up yet, used something other than lower case letters or have
inadvertently made a typo.
Here's a few hints that may quickly help you find the source of your
trouble:
-
Have you setup your
email account on your computer? If not... Setting up your email
account is easy with our Email
Setup Instructions.
-
Check your spelling
and make sure you are using only lower case letters and no spaces.
-
Make sure you are
using mail.iols.com as the POP3 and SMTP mail Servers
-
Visit
our Email Troubleshooter
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What
is the NNTP server name for News Groups
The NNTP server is:
news.iols.net
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What
is SPAM & do you have a policy on it.
Our definition of SPAM is
this: "The transmission of any type of material, whether
graphical or textual in content, sent through email, news groups or
any other service provided by Inet OnLine Services to other
subscribers or non-subscribers without their express consent."
Our policy is this: "SPAM
Policy - The transmission of any type of material (Email, files,
images, et all), whether graphical or textual in content, sent through
email, news groups or any other service provided or accessed by IOLS
to other subscribers or non-subscribers without their express consent
is prohibited under the terms of this agreement. Transmission of the
above referenced material that does not use the IOLS network but
refers to a web site or page contained on the IOLS servers is also
prohibited under the terms of this agreement. Transmissions of
any materials described above containing fraudulent or forged
information in the headers of any transmission is also prohibited
under the terms of this agreement. Any violations of our SPAM
policy will result in immediate termination and a minimum $500.00 fee
per complaint and/or individual piece of material, to be paid
immediately to IOLS. Subscriber agrees that if the SPAM Policy
is violated that the subscriber's credit card account will be
automatically charged the minimum $500.00 per complaint or
individual piece of material as payment of this fee. Payment of
this fee does not waive any other fines of penalties that may be
levied by IOLS or any other state, federal or international
organizations. Any prepaid amounts will be forfeited by
subscriber and not included as part of the initial fee."
Reference:
IOLS
Customer Usage Terms Of Service
Do we enforce this
policy and levy the fees?
...YES!
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Contacting
Tech Support
Our policy is
quite simple...
If you have trouble connecting to the Internet or surfing the web we
will help you. We will also respond to your email within 8
hours and do our best to return your call promptly. We do reply
to every email and return every call placed to Tech Support.
However, we can not help
you reformat your hard drive, install a new hardware or software,
troubleshoot your operating system or local area network problems,
etc. These are issues beyond the scope of your Internet
connection. We will help you identify the problem and help to
point you in the right direction to solving it.
There are two ways
to contact Tech Support: Email and telephone.
When you send an
email to Tech Support please
include the following inside your message...
-
State the most common
dialup problem you are having.
-
List any error
messages you are receiving
-
Your computer's
operating system
-
What kind of modem you
are using (type/model)
-
The dialup number you
are calling.
-
Your phone number
-
Identify yourself as
an IOLS client and supply your IOLS username
When you have questions
please send them to us at tech@iols.net
We will promptly reply to you.
When you do decide
to call us...
Please call 1-815-HEY-IOLS (1-815-439-4657). We have
knowledgeable people available for you 24 hours a day 7 days a
week. When you do call and if you receive our voice mail please
be sure to leave your name, phone number, IOLS username and a time
that is no later than for us to call you back by. We will do our
very best return your call before that time.
|
Call us at:
|
1-815-HEY-IOLS
(1-815-439-4657)
|
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