People
say that their email bounces back to
them when it is sent to me.
This
could be due to a few different reasons.
1.
They are sending email to the wrong address.
SOLUTION: Make sure
they are sending you email to
yourusername@iols.net
2.
They are replying to your message and you have
the wrong email address in your setup.
SOLUTION: Please
follow the instructions below to check your
return address.
Instructions
- Menu items to click on and key items
to view are shown
in bold blue
- Actual changes are shown in bold
red
- Open
your email client
(Outlook or Outlook Express)
You do not need to connect to the Internet
for this. If asked to connect select
"Work offline"
- Click
on
Tools
- Click
on
Accounts
- Click
on the Mail
tab
- Look
in the Account
column and click on your IOLS email
account
(Usually listed as "mail.iols.net")
listing in the
Accounts column
- Click
on Properties
button
- Click
on the General
tab
- Look
in the "User
Information" section
The E-mail
address field should have yourusername@iols.net
The Reply
address field should be blank
- Click
OK
- Click
Close
- Shut
down your email client
- Open
your email and send a test message to them
with a request that they reply to you.
If
you are still having trouble please
go back to
This
troubleshooter is designed to assist you when you
are using Microsoft Outlook or Outlook Express.
If you are using Netscape we suggest you upgrade
to the most recent version and check
your settings here.
