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LivePerson Corporate

Enhanced to offer new features and functionality, LivePerson Corporate gives websites the ability to offer an unparalleled real-time sales and customer service experience. Give your online customers the superior level of customer service that they’ve been looking for.  Click here to view a demonstration of the features of LivePerson.

Product Benefits:   Reach Out to Your Customers Proactively greet and invite your website visitors to chat with you.   Strengthen Customer Relationships By addressing customers’ needs with real-time human interaction, you can make the difference between a one-time browser and a repeat customer.   Maximize Sales Opportunities Increase sales opportunities and enhance customer satisfaction by answering complex questions and resolving issues, right at the point of sale.   Reduce Operating Costs Dramatically reduce the cost per customer interaction over traditional inbound phone calls.

Product Features:   Text-Based Chat Your customers simply click the chat button on your website, email signature, or electronic brochure to chat with your operators via a real-time, text-based chat. No plug-ins or downloads are needed by your customers.   Proactive View & Greet Feature LivePerson Corporate enables you to track visitors on your site in real-time. The flashing bubble and doorbell sound indicates that you have a visitor on your site. View the IP address of your visitor, the current page the visitor is on, and the amount of time the visitor has been on your site. In addition, you can proactively greet customers and invite them to chat with you. Never miss a customer 24 hours a day, 7 days a week.   Repeat Customer Identification & History Experts say that repeat customers are your key to profitability; now you can identify them in a flash. The Repeat Customer Identification Icon notifies you that your visitor has a chat history; simply click on the History button to view their chat transcripts in real-time.   Add Chat to Email & Electronic Brochures Turn your email or electronic brochure into an interactive customer service tool by adding LivePerson’s Click-to-Chat functionality to your email signature.   Multi-Operator Technology Install LivePerson on as many computers as you would like. With our multi-operator technology you can have up to 1,000 operators answering chats from your customers.   Chat Traffic Organizer Operators can navigate between chats, answering incoming chats faster and more efficiently. A must-have for sites with high traffic.   Editable Canned Responses Save time using pre-written Canned Responses and pre-specified HTML pages. A simple click of the mouse adds the content to the chat. Canned responses insure a consistent response to frequently asked questions.   Push Pages/ HTML Code Send your visitors directly to the pages they’re looking for, or send HTML commands within the Chat Window.   Chat Transcripts Transcripts of prior conversations can be viewed by operators in real-time as they interact with customers. Search transcripts by the following: date, operator, past week, given month.   Chat Transfer Match the needs of a particular customer with an operators area of expertise. Operators can easily transfer chats to another operator or escalate to an administrator, if necessary.   Profiles Run multiple LivePerson accounts simultaneously from the same computer.   Custom Variables With Custom Variables, operators can obtain background information about a customer at the start of a chat.   SSL Encryption Chats are encoded with SSL, ensuring your customers privacy and protection.   Automatic Call Distribution Reduce customer wait time and limit the maximum call presentations to each operator with the ACD feature.   Skill Groups Set up operator groups in order to effectively distribute chats to the most appropriate department based on the specific customer inquiry. Administrators:   Pre-Chat Survey Collect information about customers’ needs prior to each chat, thereby providing a more timely and customized service. Survey is customized by administrators.   Exit Survey For feedback, profiling and quality assurance purposes, a customizable survey can be presented to a customer after each interaction.   Operator Survey Operators can categorize chats based on pre-set questions with the Operator Survey. This information provides administrators with details about the nature and frequency of customers’ inquiries.   Reporting Chat transcripts, call volume and operator performance reports are available to assist administrators in monitoring both customer interaction patterns and staff performance.