IOLS Customer Service Center

Customer Service is #1 @ IOLS

The IOLS Customer Service Center is here to help you enjoy and get the most out of using your service with IOLS

Please click on a link below for more information...

Account Management
Upgrade and pay for your service online IOLS Member Start Page
Commercial free portal to the internet. Set it up as your new home page quickly and easily.

Announcements
Current notices on improvements and updates. It's an easy way to keep tabs on our progress Spam
Ways to combat spam and help to eliminate it.

Anti-Virus & Virus Info
Part of the IOLS Tech Support Web Site. Loaded with information on current virus threats and links to useful utilities. Tech Support
A great place to solve issues. We answer almost any question you have here in an easy to use and efficient manner. Everything from setting up your connection and email to troubleshooting it.

Contact Us!
Use the simple online form to send us a message. Great for when you can't email us. Tools
Helpful tools and downloads to make your surfing better.

Contact Info
Our snail mail and email address plus links to useful contact forms. Feedback
We love hearing from you, our customers!

Downloads
Our Downloads page have great utilities to download for your PC.

IOLS Announcements
June 16, 2004
IOLS MegaSPEED just got better (It was already really good :-)
Click get signed up now... And surf the web up to 5x's faster.

June 14, 2004
We've just updated all our dialup access numbers across the United States of America. Click here to check for new numbers in your area.

March 3, 2003
Many of our users have received an email that appears to be from us but is not. The Subject of the email is any of the following
     • E-mail account disabling warning.
     • E-mail account security warning.
     • Email account utilization warning.
     • Important notify about your e-mail account.
     • Notify about using the e-mail account.
     • Notify about your e-mail account utilization.
     • Warning about your e-mail account.
This email is not from us and contains a password protected virus that is not detectable by your anti-virus software. Do not open this message and delete it immediately.
Specific information on this virus is available at:
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_BAGLE.K
Information on other current viruses is available at:
http://www.iols.com/tech/general/virusinfo.html

February 4, 2004
We've just completed adding new outgoing mail servers for or customers to use. All IOLS customers are advised to change the outgoing mail server for your email clients to "smtp.iols.net" (Do Not Use Quotes).
If you need help... Please click here for easy to use information on updating your email clients.

January 11, 2004
We have just updated Dialup coverage for the following states: DC, FL, MA, NH, RI! Click here for the complete list. Some numbers are being discontinued so please be sure to check and make sure you are using one of the current numbers listed.

December 22, 2003
We just expanded our dialup coverage in Wisconsin! Click here for the complete list.

November 25, 2003
We'd like to wish everyone a safe and happy holiday season!

November 14, 2003
Just in time for the holidays...
More dialup access numbers for our customers in Hawaii and our customers who will be visiting the Islands soon...
Click here for the new list (Hawaii)

November 5, 2003
We are very pleased to announce the addition of dozens of new access numbers serving the Chicago Area. These new numbers create redundancy in some areas and add coverage to areas not previously served.
Click here to visit the newly updated list of access numbers for Illinois.

Thursday, September 4, 2003
IOLS MegaSPEED
JUST GOT BETTER!
We just released a new version of our Dialup Acceleration Service, IOLS MegaSPEED (Version #3-1-0-69) that includes a Pop-up Blocker and Ad Blocker (Free with the service). Current IOLS MegaSPEED Users can download the the new software by clicking here. If you would like to add IOLS MegaSPEED to your dialup account Click here and get started today!

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